Refund policy

Paid features have not launched

Credit purchases, subscriptions, and payment processing are not currently available. Payment and refund clauses apply when paid features launch.

Withdrawal rights for sales in South Korea

The following explains the statutory baseline for sales in South Korea. Display language does not determine your sales country or applicable law. Sales have not launched; product conditions and the effective date remain pending.

Withdrawal period

Under Article 17, withdrawal is generally available within 7 days of receiving the contract document, or of supply starting if later. Missing contract information or interference can change the starting date. If supply differs from the description or contract, the statutory periods are 3 months from supply and 30 days from discovering, or being able to discover, the difference.

When digital content has started

Starting digital content may limit withdrawal, but it does not automatically make every unused credit non-refundable. Divisible content that has not started is treated separately. Article 17 requires notice of limitations and measures such as trial access. These requirements and the point at which a credit product starts must be reviewed before sales.

How to request a refund

Contact support with the order identifier, purchase date, product and reason; do not send card numbers or private chat text. Under Article 18, qualifying digital-content refunds are due within 3 business days of withdrawal, with payment cancellation requested without delay. Your payment provider may take additional time to reflect the cancellation. Sales and cash-refund processing are currently unavailable.

Minors and unauthorized payments

A minor’s contract without required legal-representative consent may be cancelled under applicable law. Suspected unauthorized or duplicate payments should be reported to support for review with the payment provider.

Questions about credit history

A released generation reservation is a credit accounting event, not a cash refund. Stop may arrive after a charge has committed. Check the request result and credit history, and contact in-app support if they disagree. Include the request identifier rather than private chat text.

Before paid features become available

Before sales begin, the applicable operator, payment provider, refund eligibility, request method, processing time, and treatment of unused credits will be announced. These details and the effective date are not yet determined.

Legal sources · checked 2026-10-13

• E-commerce Act, Article 17: withdrawal
• E-commerce Act, Article 18: effects of withdrawal

Credit delivery timing

Coming soon · to be confirmed before sales

Validity and expiration

Coming soon · to be confirmed before sales

Unused credits and partial refunds

Coming soon · to be confirmed before sales

Paid and promotional credits

Coming soon · to be confirmed before sales